Support
Support for installed systems.
Technical service, training and software support for KAPSAM equipment and workflows.
Support
How we support installed systems
Wherever you are, the KAPSAM service team provides technical support, with service quality and customer satisfaction as its priority.
Installation, maintenance and technical support for KAPSAM equipment.
Helpdesk
Open a ticket in the KAPSAM helpdesk.
Existing customers can log in to the KAPSAM helpdesk to open and follow technical support requests.
Contact details
Reach the KAPSAM team
Cumhuriyet Mahallesi, İsmet İnönü Caddesi No:57, 41420 Çayırova, Kocaeli, Türkiye
Existing customers can open and follow service tickets in the KAPSAM helpdesk.
Questions
Frequently asked questions
The answers below cover what hospital pharmacy, IT and technical teams ask most often. If your question is not here, our team will answer it directly.
How do I report a problem with an installed system?
Existing customers can open a ticket in the KAPSAM helpdesk or use the technical support request form, stating the system, serial number and whether preparation is affected.
Is training available after installation?
Yes. User training is delivered on-site or virtually for pharmacists, technicians, software users and technical teams.
What does technical service cover?
Installation and commissioning, preventive maintenance, on-site and remote support, spare parts and the supply of sterile disposables.
